![]() I attempted to uninstall using the Creative Cloud Uninstaller and now that isn't working either. Yesterday, Creative Cloud app wants to upgrade yet again and is hanging at. I cannot have this constant, recurring issue when I have deadlines!Īdobe should stop making updates to the CC until they have fixed the bugs with updating! I am using Creative Cloud at work for business purposes. Nothing like wasting 2 days to resolve a problem when on a deadline! Which I then needed to reinstall every graphics app and all their preferences. ![]() It took 3 different customer service chats and finally a supervisor to resolve the problem by going through several hidden folders to delete OCBs, caches and other items from the C drive and then another reinstall. The last time (June 15, not even 1 month ago) I was instructed to uninstall/reinstall, it still didn't work. And finally, I just wanted to add this: I d-loaded the CC Uninstallation app and ran it after removing things manually.I am having the same issue also AND I have been through this update hang - uninstall - reinstall "solution" 4 times in the last 3 months. To resolve this error, either quit and relaunch the Creative Cloud desktop app or turn file sync off and then back on again. PS: I d-loaded the CC Desktop App from my logged-in account in the Adobe browser window under 'Apps'. The Creative Cloud desktop app is unable to sync files if the default folder location is changed to a folder name that contains any High ASCII or Cyrillic characters, such as ä, è,, Ç, or. no CC Desktop - Nothing and I feel after almost 48 hrs of trying I have attempted everything I now have NO CC Apps At All!! And I have SO much work to do today - No Photoshop, No illustrator. I cannot tell you how depressing this is. That was an hour ago - I am still staring at the CC Install window telling me 25% with 8-10mins left It all looked good at first because instead of est time of 80+mins it started ripping along and said est time 8-10mins - Great (I thought). After this, I ran the CC Desktop installer again. I then went into my System Preferences and turned off the Proxy settings ( as instructed here in forums) and un-checked 'Use Passive FTP Mode (PASV)'. So I had to then resort to a 'CMD-Opt-P-R' restart.Īfter this, I opened Acitivy Monitor and killed 2 instances of CC shown in there (one was marked in RED and said 'Not Responding'). I even tried booting my Mac in 'Safe Mode' (as suggest in forums) but couldn't install there from ther either as there seemed to be no internet connection (even though it said in System Preferences that I was connected via Wi-Fi to my normal connection) I couldnt even get a connection in a browser window, just 'No internet'. all seems fine but for the last hour it has been stuck at 20.5% and says in grey beneath the 'Installing (20.5%)' 8-10 mins left? Originally for the first few tries, this estimated time for download said 80-84 mins? I tried again (fourth time) to install from CC Installer and it opens a browser page, makes sure I am logged-in and then continues. So in theory, I should have NO CC products on the Mac now. First it froze at 12.5%, then I tried again after removing everything - but even by using Adobe's cleaner utility it said there issues, so I did it all manually by uninstalling EVERY App one by one. I just can't d-load the CC Desktop App at all. I tried almost all the suggestions from the adobe help. Uninstalled CC app and repeat the installation process for several times. I am now seriously regretting this BIGTIME and I am very worried. Sign in at /apps, then select Install (or Download) for the app you want to install. Installing update process in Adobe Creative Cloud desktop app is stuck at 39. usually when i check creative cloud it simply says offline, and neither ask if continue offline. I decided (after searching/reading for hours and hours) to uninstall CC Desktop and ALL Apps. ![]() (BTW, I know I have an older machine, but until now ALL my CC Apps were working just fine and updating fine ) If you are not prompted, temporarily disable the firewall and try the installation again. If prompted, allow the Creative Cloud desktop app to access the Internet. Some software firewalls prompt you when a program attempts to access the Internet. I am on a Mac 2010 OS High Sierra 10.13.6 and I noticed the other day that my Libraries were not syncing correctly after downloading Photoshop 2020 and illustrator 2020. Software firewalls restrict access to your computer. Have there been any further developments with CC Desktop hanging on installation?
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